top of page

Refund Policy

Returns / Refunds Policy

Your Satisfaction is Our Priority At PUNOK Australia, we take pride in the quality of our products. If you're not entirely satisfied with your purchase, you have the flexibility to return the unused product within 30 days from the date of purchase for an exchange or refund.

 

Return and Exchange Conditions

  • New items that are unwashed, unworn, unaltered, and in a resalable condition can be returned within 30 days.

  • After inspection, you may receive an exchange, refund, or credit, excluding shipping fees.

  • Items sold as sets must be returned as complete sets.

  • Custom or clearance items are non-returnable.

  • Returns and exchanges might incur an exchange or restocking fee.

 

Return Eligibility

  • The return window is 30 days from the purchase date.

  • Items must be unused and in their original packaging.

  • Perishable items, intimate or sanitary goods, hazardous materials, and flammable liquids or gases cannot be returned.

  • Certain non-returnable items include gift cards, downloadable software, and select health and personal care products.

 

How to Complete a Return

  • Provide a receipt or proof of purchase.

  • Do not return items directly to the manufacturer.

 

Partial Refunds nmay apply to:

  • Items not in their original condition

  • Returns made after 30 days of delivery

 

Refund Process

Once we receive and inspect your returned item, we'll notify you of the refund status via email. If approved, your refund will be processed within 21 business days to your original payment method.

 

Delayed Refunds

If your refund is delayed, please check with your bank and credit card company. For further assistance, contact us at info@punokaustralia.com.au.

 

Sale Items

Only regular-priced items are eligible for refunds; sale items are final sale.

 

Exchanges

We only replace items that are defective or damaged. To initiate an exchange, email us at info@punokaustralia.com.au.

Gift Returns

If the item was a gift, you'll receive a gift credit upon return. If the item wasn't marked as a gift, the refund will be credited to the original payment method.

 

Shipping

Return shipping costs are your responsibility. We recommend using a trackable shipping service or purchasing shipping insurance for items over $100. We can't guarantee the receipt of returned items.

Incorrect or Defective Merchandise For incorrect or defective items, contact our Customer Service Team at info@punokaustralia.com

 

Return Instructions

  • Securely wrap the merchandise.

  • Include a copy of your proof of purchase.

  • Ship the package with a trackable and insured carrier to: 21 hammond cct hopetoun, Victoria, Australia. 3396.

bottom of page